Instacart employee Jessica Higgs was delivering an order for a daughter who had sent groceries to her father. The father was unable to shop for himself. Higgs was about to drop off the groceries on the porch when she had an intuition that told her to help the man out. Not in any circumstance was Higgs supposed to go inside a customer’s house. “You're not supposed to go into someone's house, but I used my judgment and I brought the groceries inside and put them down wherever he wanted me to put them down. You're not supposed to, but I did. And you're supposed to just take a picture and leave, and I could not just leave," she said in a viral TikTok video explaining the situation.
Upon placing the groceries inside, Higgs noticed that the man looked sick. She then messaged the daughter and told her that her dad did not look well. "There's a propane tank in there," she told the woman. "I was in there maybe five feet and I got dizzy. There's got to be a leak. He might not be doing good because of this leak." It turns out that there was a gas leak, and Higgs messaging her customer saved the older gentleman.
Image credit: @JessicaHiggs3/TikTok